ITFR keeps your business always up and running at optimum efficiency.
Below are some of the “off-the-shelf” options we provide, however we encourage all clients to lean on our expertise to tailor a solutions that perfectly fits their environment, their budget and most importantly their future!
Comprehensive support requires the combination of preventative maintenance, response to issues, and helpdesk support. Our team is always available to go on-site and also to support issues remotely.
We focus on proactive and preventative maintenance to eliminate issues before they happen. We offer different levels of network support based on your needs and the complexity of your network.
At ITFR our core network support services include the following:
- Network Support SLA (flat-cost and time-based)
- On-demand Network Support
- LAN design/redesign, implementation and maintenance
- WAN Connectivity
- System installation/upgrade/migration/maintenance
- Internet security and monitoring (IDS, IPS)
- Implementation of Network Topology & IP Infrastructure Engineering
- Router, Switch and Firewall support and troubleshooting
- Network Administration
- Network Monitoring
- Wireless Solutions
- Remote Access Solutions
- Internet Circuit Optimization and Troubleshooting
- Bandwidth Shaping
- Documentation of Network Architecture
Proactive network support doesn’t need to suffer due to budgets. Through the stabilization and consolidation of your networking environment, increasing productivity and higher efficiency, and a proactive approach to network management, lower costs can be attained. We’ve managed to accomplish streamlined network support for our existing clients – and we are confident we can do it for you.
Our network support specialist engineers are business people first – and will be happy to consult with you about your existing environment, your current approach to network management, and on ways to improve your network support model, and your implementation of available technology.
ITFR’s Help Desk provides your employees and clients with an outsourced IT help desk available 24 hours a day 365 days a year (true 24/7/365).
Greatly improve response time and customer satisfaction by resolving service requests quickly and efficiently, without the addition of any internal resources. Get equipment and users back up and running in less time and mitigate the losses in revenue and productivity caused by technology failures. Let us support your software, proprietary systems, premise services, and cloud services.
Outsourcing your help desk to ITFR allows any company to easily expand its IT service capabilities.
Pro-active maintenance is key to a successful technology strategy.
In order for organizations to maintain a compliant, secure and efficient environment technology assets must be:
- updated and patched on a formalized schedule, in order to minimize security risks and maximize performance
- reviewed on a formalized schedule in search of unexpected activity, breaches, and vulnerabilities
- tested on a regular basis
Most organizations have no formal technology maintenance schedule and fail at the points above, which decreases security, leads to compliancy failures, and shifts IT support into the role of a reactive “putting out fires” approach. A putting out fires approach is costlier, not only in terms of direct technology support costs, but in the immeasurable costs to the organization itself.
Pro-active maintenance is an excellent and cost effective idea. ITFR offer well thought out, organized, and industry leading solution. The maintenance schedule is smoothly carried out by ITFR’s expert staff of support engineers.
Pro-active maintenance can be purchased as a stand-alone product, or included in your monthly Service Level Agreement (SLA).